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Communication may be defined as transmission or exchange of information, feelings, opinions and thoughts with others by various modes such as verbal, non verbal, and written. 

The following notes include- Levels of communication; expectation from pharmacists; communication aids, counseling aids, speaking skills, ways of communication/ Types of communication- verbal communication, non-verbal communication, written communication; stages of verbal communication; barriers in communication; patient information leaflets (PILs)

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